Privacy Policy

Company name: TJInnovive Ltd
Registration number: 16791575
Email: connect@tjinnovive.com

Last updated: February 2026

Registered office: 301, 141-142 Lower Marsh Rd, SE1 7EA
Website: www.tjinnovive.com

Introduction

At TJInnovive Ltd (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or submitting your information, you agree to the terms described in this Privacy Policy.
TJInnovive Ltd provides coaching and learning design services and does not provide medical, therapeutic, or clinical services.

Data Privacy Contact

For any privacy-related enquiries, data requests, or complaints, you may contact our Data Privacy Contact at:
📧 connect@tjinnovive.com

Information We Collect

• Information You Provide Directly

  • Name, email, telephone number, job title, or company name (via forms or emails)

  • Project or enquiry details

  • Information shared during coaching or consulting sessions

  • Assessment responses submitted through authorised third-party assessment platforms used as part of coaching services

  Information Collected Automatically

  • IP address, browser type, operating system

  • Website usage data (pages visited, duration, referral sources)

  • Cookies and analytics data (see Section 8)

• Special Category Data

  • During coaching sessions, you may voluntarily share personal reflections that relate to wellbeing, work experiences, or personal development. This information is processed only where necessary to deliver coaching services and with your explicit consent.

  • Legal basis: processed only with your explicit consent.

  • This data is confidential and never used for marketing or shared externally.

• Children’s Data

  • Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under 18.

How We Use Your Information

We use personal data only for legitimate business purposes:

• Responding to enquiries and providing services

• Preparing and sending proposals, contracts, or invoices

• Delivering coaching, consulting, or design projects

• Managing client relationships and communications

• Improving our website, services, and customer experience

• Meeting legal, accounting, and compliance obligations

We do not sell, rent, or trade personal information to third parties.
We do not use automated decision-making or profiling.

Legal Basis for Processing

We process personal data based on the following lawful grounds:

• Contractual necessity: to perform services or respond to enquiries

• Legitimate interests: to maintain and improve business operations and client experience

• Consent: when you explicitly opt in (e.g., newsletter or form submission). You may withdraw consent at any time.

• Legal obligation: where required by law or regulation

How We Store and Protect Your Data

• Data is stored securely on Hostinger servers under a GDPR-compliant DPA

• Encryption: All sensitive data is encrypted in transit (HTTPS/SSL) and at rest when necessary

• Access controls: Only authorised personnel can access data, secured by strong passwords and two-factor authentication

• Regular monitoring protects against unauthorised access or misuse

• Data is retained only as long as necessary to fulfil its purpose or comply with the law

• Confidentiality: We treat client information as confidential. Information shared during coaching, consulting or design engagements will be treated as confidential, except where disclosure is required by law or where agreed otherwise in writing.

  Assessment reports are treated as confidential coaching material and are used solely for feedback and development purposes.

Sharing of Information

We may share personal data only in limited circumstances:

• With trusted service providers and licensed assessment providers (e.g., Hostinger for hosting/email, BeTalent for assessment delivery, analytics providers, CookieYes) under GDPR-compliant agreements

• When required by law, regulation, or legal process

• With your explicit consent for collaboration or referrals

All third parties are required to maintain confidentiality and use data only for the purposes specified.

Assessment Providers

As part of certain coaching services, TJInnovive Ltd uses licensed third-party assessment providers, including BeTalent, to administer assessments and generate reports. Assessment responses are submitted directly through the assessment provider’s secure platform and processed in accordance with their own privacy policy and data protection practices.
TJInnovive Ltd receives assessment reports for the purpose of delivering feedback and coaching services only and does not control how assessment platforms process or store data within their systems.
Requests relating to assessment data held within third-party assessment platforms may need to be directed to the relevant assessment provider in accordance with their privacy policy.

International Transfers

Some of our trusted service providers (such as Hostinger or CookieYes) may process data in countries outside the UK.
In such cases, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses or reliance on UK adequacy regulations approved by the UK Government.

Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance functionality and analyse performance.
We use CookieYes to manage cookie consent in accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Only strictly necessary cookies are active by default. Non-essential cookies (such as analytics or functional cookies) are only placed on your device after you provide explicit consent.
You can manage or withdraw your consent at any time via the cookie banner or your browser settings. For full details, please see our Cookie Policy.

Your Rights Under UK GDPR

You have the following rights:

• Access: Request a copy of your data

• Rectification: Correct inaccurate or incomplete data

• Erasure: Request deletion of your personal data

• Restriction: Limit how we process your data

• Data Portability: Request transfer of your data to another provider

• Objection: Object to certain types of processing, including marketing

To exercise your rights or withdraw consent, contact: connect@tjinnovive.com
We will respond within one month, as required by law.

Data Retention

• Personal data is retained only as long as necessary to deliver services, manage client relationships, or comply with legal requirements

• Coaching and consulting notes are securely deleted after engagement, unless otherwise agreed.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Review their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. The latest version will always be on our website with the revision date indicated.

Complaints

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) without affecting any other legal remedies: https://www.ico.org.uk