Privacy Policy

Company name: TJInnovive Ltd
Registration number: 16791575
Email: connect@tjinnovive.com
Website: www.tjinnovive.com

Last updated: October 2025

Registered office: Flat 18, Knightleys Court,
1A Wellington Road,
E10 7QA

Introduction

At TJInnovive Ltd (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or submitting your information, you agree to the terms described in this Privacy Policy.

Data Privacy Contact

For any privacy-related enquiries, data requests, or complaints, you may contact our Data Privacy Contact at:
📧 connect@tjinnovive.com

Information We Collect

Information You Provide Directly
- Name, email, telephone number, job title, or company name (via forms or emails)
- Project or enquiry details
- Information shared during coaching or consulting sessions
Information Collected Automatically
- IP address, browser type, operating system
- Website usage data (pages visited, duration, referral sources)
- Cookies and analytics data (see Section 8)
Special Category Data
- If shared voluntarily (e.g., coaching notes), we may process sensitive information such as career goals or wellbeing notes.
- Legal basis: processed only with your explicit consent.
- This data is confidential and never used for marketing or shared externally.
Children’s Data
- Our services are not directed at children under 13. We do not knowingly collect personal data from minors.

How We Use Your Information

We use personal data only for legitimate business purposes:

Responding to enquiries and providing services
Preparing and sending proposals, contracts, or invoices
Delivering coaching, consulting, or design projects
Managing client relationships and communications
Improving our website, services, and customer experience
Meeting legal, accounting, and compliance obligations

We do not sell, rent, or trade personal information to third parties.
We do not use automated decision-making or profiling.

Legal Basis for Processing

We process personal data based on the following lawful grounds:

Contractual necessity: to perform services or respond to enquiries
Legitimate interests: to maintain and improve business operations and client experience
Consent: when you explicitly opt in (e.g., newsletter or form submission). You may withdraw consent at any time.
Legal obligation: where required by law or regulation

How We Store and Protect Your Data

Data is stored securely on Hostinger servers under a GDPR-compliant DPA
Encryption: All sensitive data is encrypted in transit (HTTPS/SSL) and at rest when necessary
Access controls: Only authorised personnel can access data, secured by strong passwords and two-factor authentication
Regular monitoring protects against unauthorised access or misuse
Data is retained only as long as necessary to fulfil its purpose or comply with the law
Confidentiality: We treat client information as confidential. Information shared during coaching, consulting or design engagements will be treated as confidential, except where disclosure is required by law or where agreed otherwise in writing.

Sharing of Information

We may share personal data only in limited circumstances:

With trusted service providers (e.g., Hostinger for hosting/email, analytics, CookieYes - for cookie consent management and compliance) under GDPR-compliant agreements
When required by law, regulation, or legal process
With your explicit consent for collaboration or referrals

All third parties are required to maintain confidentiality and use data only for the purposes specified.

International Transfers

Some of our trusted service providers (such as Hostinger or CookieYes) may process data in countries outside the UK.
In such cases, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses or reliance on UK adequacy regulations approved by the UK Government.

Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance functionality and analyse performance.
We use CookieYes to manage cookie consent in accordance with the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Only strictly necessary cookies are active by default. Non-essential cookies (such as analytics or functional cookies) are only placed on your device after you provide explicit consent.
You can manage or withdraw your consent at any time via the cookie banner or your browser settings. For full details, please see our Cookie Policy.

Your Rights Under UK GDPR

You have the following rights:

Access: Request a copy of your data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Restriction: Limit how we process your data
Data Portability: Request transfer of your data to another provider
Objection: Object to certain types of processing, including marketing

To exercise your rights or withdraw consent, contact: connect@tjinnovive.com
We will respond within one month, as required by law.

Data Retention

Personal data is retained only as long as necessary to deliver services, manage client relationships, or comply with legal requirements
Coaching and consulting notes are securely deleted after engagement, unless otherwise agreed.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. Review their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy to reflect legal, regulatory, or operational changes. The latest version will always be on our website with the revision date indicated.

Complaints

If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO) without affecting any other legal remedies: www.ico.org.uk