Terms & Conditions

Company name: TJInnovive Ltd
Registration number: 16791575
Email: connect@tjinnovive.com
Website: www.tjinnovive.com

Last updated: October 2025

Registered office: Flat 18, Knightleys Court,
1A Wellington Road,
E10 7QA

Introduction

Welcome to TJInnovive Ltd (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website and any products or services offered through it. By accessing or using our site, or by engaging our services, you agree to be bound by these Terms. If you disagree, please refrain from using our services.

Services Provided

TJInnovive Ltd provides professional consultancy, creative services and coaching solutions in the areas of Learning Experience & Instructional Design, LMS Consulting & Digital Learning Systems, Learning-Focused UX/UI Design, and Coaching & Personal Growth. Full details of each service offering are available on our Service page and may be updated periodically to reflect current capabilities and specialisations.

Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights or restrict the use of others.
You may not attempt to gain unauthorised access to our systems or misuse any form, link, or content on the site.
We reserve the right to suspend, restrict or remove access to the website at any time for maintenance, security, or business reasons.

Consultations, Coaching & Service Agreements

All coaching, consulting, design and digital learning projects are delivered under mutually agreed proposals, statements of work, or contracts.
A proposal, quotation or service agreement must be accepted in writing (including email) before work commences.
Work commences once both parties confirm acceptance and any agreed deposit (if required) has been paid.
Unless otherwise stated in the contract, services are for the exclusive use of the contracting client and are non-transferable.

Payments & Cancellations

Invoices & Payment Terms: Unless otherwise stated in a contract, invoices issued by TJInnovive Ltd are payable within 30 days of the invoice date. Payment methods will be specified on each invoice.
Deposits: Some projects or coaching programmes may require an upfront deposit. This will be clearly outlined in your proposal or service agreement. Work will not commence until any required deposit is received.
Late Payment: Late payments may incur interest and fixed-sum recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Late Payment of Commercial Debts Regulations 2013. We reserve the right to suspend ongoing work until overdue balances are cleared.
Coaching Session Cancellations: For coaching sessions, cancellations made less than 24 hours before the scheduled time may incur a 25–50% charge of the session fee, at our discretion, to cover the reserved time and preparation.
Consultancy & Design Project Cancellations: For consultancy or design projects, cancellation terms are defined within each contract, statement of work, or proposal and may include notice periods and partial fees to cover time, resources, and work already undertaken.
Non-Refundable Services: All TJInnovive Ltd services are provided as bespoke, professional engagements. Fees for time spent, completed work, or in-progress projects are non-refundable once delivery has commenced, except where otherwise required by UK consumer law.

Intellectual Property

All materials, designs, reports, graphics and content produced by TJInnovive Ltd remain our intellectual property until full payment has been received.
Upon full payment, clients are typically granted a non-exclusive licence to use deliverables for their intended internal business purpose only, unless otherwise agreed in writing.
You may not reproduce, distribute, resell, or create derivative works from our materials without prior written consent.

Confidentiality

We treat client information as confidential. Information shared during coaching, consulting or design engagements will be treated as confidential, except where disclosure is required by law or where agreed otherwise in writing.

Limitation of Liability

We strive to provide high-quality services, but TJInnovive Ltd will not be liable for any indirect, incidental, special or consequential losses arising from the use of our services or website.
Our total liability arising from or in connection with any service shall be limited to the amount paid by the client for that service.
We are not liable for outcomes that depend on the client’s implementation, participation, third-party actions or external factors beyond our control.

Data Protection & Privacy

We process personal data in accordance with the UK Data Protection Act 2018 and the UK GDPR. Personal data collected via contact forms, quote requests or other site features will be used only to respond to enquiries, provide services, and manage client relationships. For full details on how we collect and use data, please refer to our Privacy Policy.

Third-Party Services & Links

Our website may contain links to third-party websites or services. TJInnovive Ltd is not responsible for the content, availability or privacy practices of such third parties. Use of third-party services is subject to their terms.

Termination

We may suspend or terminate services if a client materially breaches these Terms, fails to pay invoices, or otherwise acts in a manner detrimental to the provision of our services. Termination rights and any consequences will be set out in the applicable contract.

Changes to These Terms

We may update these Terms from time to time. The most recent version will be published on our website. Continued use of our services after changes are published constitutes acceptance of the updated Terms.

Governing Law & Dispute Resolution

The laws of England and Wales govern these Terms. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions about these Terms or wish to raise a dispute, please contact us at:
📧 connect@tjinnovive.com
🌐 www.tjinnovive.com